ZASTA RETURN & EXCHANGE POLICY
Returns and Exchange Form:
For a refund to the original form of payment, please return your online order in its original condition to our Distribution center within 28 days of receiving it. This applies to full price, sale, and online Outlet purchases.
US domestic orders will include a free returns label
Canadian and International orders can be returned using any trackable postal service and you'll need to cover the postage costs yourself. To avoid tax and duty charges for returns please provide your courier with the order number, outbound tracking number, and airway bill and note this on the parcel to demonstrate its a return purchase to Zasta.
AFFIRM RETURNS: Please note that Zasta orders placed using Affirm cannot be refunded onto a gift card. You will be refunded to your original form of payment.
To protect your purchase, a selection of our leathers are tagged and refunds will only be offered if this tag remains attached when returned.
Please note, we monitor the number of returns made by customers. Unusual activity and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Zasta account.
To return your handbag please wrap it carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.
Please ensure you package your footwear carefully in the original shoebox to prevent any damage during shipping. When examining your footwear please be mindful not to scratch or mark the product. For footwear returns, ensure footwear is returned in the original box. You’ll be refunded to your original form of payment. Allow 5-10 working days for refunded payments to appear in your account. Items received outside of our 28 days return period will be returned to you.
HOW TO RETURN AN ONLINE ORDER
Return your online order to our Distribution Center within 28 days of receiving your order for a refund. to your original form of payment.
For security reasons, we are unable to accept hand-carried returns to our distribution center.
International returns including Canada are not free, and we do not include a free return label for international shipments. For returns from outside of the US, please use the courier of your choice, retain your proof of return and send the item back to us. Please see below for further details.
Zasta Website Returns, 960 Haight Street, San Francisco, California, CA, USA 94117
RETURN TO DISTRIBUTION CENTER:
ONLINE ORDER - US RETURNS:
Fill in the returns form received in your order, apply the sticky returns label to the front of the parcel and drop it off at your nearest UPS Drop Point.
If you have lost or didn't receive a form, please use the contact us form to inform us and we will work with you on next steps.
Please keep your postage receipt for your own security.